We hope you love our snacks, but if you have any feedback on any of our products we would be delighted to hear from you.

Our Careline is open Monday to Friday, 09:00 – 17:00, and our phone numbers are detailed below. You can also contact us by email or post via our contact details below, and we will get back to you as soon as possible.

Consumer services contact details

All Care Phone Numbers

  • McVitie’s: 0800 456 1372
  • McVitie’s Snacks: 0800 056 6112
  • McVitie’s Ireland: 1800 409 317
  • Jacob’s: 0808 144 9454
  • Carr’s: 0800 917 4520
  • Godiva: 0800 280 787

Contact us email

Freepost Address, For Consumer to send items back to us:

  • Freepost McVities
  • Freepost pladis
  • Freepost Jacobs


Consumer Services:

pladis UK
Midlands Distribution Centre
Resolution Road
Ashby De La Zouch
Ashby De La Zouch
LE65 1PF


Where can I buy pladis products?

Our brands are available almost everywhere, from wholesale stores to smaller local stores. If for some reason you can’t find them, please let us know.

How should I store your products?

The general rule for all of our products is to store them in a cool, dry place, particularly so for chocolate products. We would strongly recommend storing our products away from strong flavours or materials such as washing powders or other cleaning materials, which may taint the product and result in poor taste or quality.

I have a query on the product I have bought - where can I find out more?

You can contact our Consumer Services team using the contact details on the packaging for your product. Alternatively, you can find contact details and a ‘Get in touch’ form on the Contact page of this website.

If you are for any reason dissatisfied with any of our products, please contact us to inform us so that we can look into it and where necessary take any actions needed.

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Media contacts