Frequently asked questions

You can contact our Consumer Services team using the contact details on the packaging for your product. Alternatively, you can find contact details and a ‘Get in touch’ form on the Contact page of this website.

If you are for any reason dissatisfied with any of our products, please contact us to inform us so that we can look into it and where necessary take any actions needed.

Recycling facilities around the world vary, however we are working to make our packaging recyclable. In the meantime, please check your local recycling information. For consumers in the UK, we have partnered with recycling experts TerraCycle since 2012 so that you can now recycle all our plastic packaging by dropping them off at one of 700 locations around the country, and TerraCycle will recycle all the wrappers. In addition, we’re members of the UK Plastics Pact, and we’re working with our industry partners to make all our plastic packaging recyclable, reusable or compostable by 2025.

Palm oil is widely used for a variety of reasons and is one of the most productive crops per hectare compared to alternatives. That said, we regularly review our raw materials to ensure we are using the most appropriate raw materials to deliver the quality required across our range of biscuits and snacks. We have been a member of the Roundtable for Sustainable Palm Oil (RSPO) since 2008 and have been using 100% oil palm supporting the RSPO sustainability programme.

We only use non-GM ingredients in our products. Our priority is to assure the safety and quality of the ingredients we use. Since 1997 we have, where necessary, substituted soya and maize ingredients with non-GM alternatives.

We are approached by many groups and individuals representing causes and unfortunately it is not possible to respond to all requests for donations. Around the world pladis supports a range of carefully selected charity partners whom we prioritise for financial and product support.

The fact that the product was sold beyond the indicated date is the responsibility of the retailer and we would recommend that you return the product to the shop from where it was purchased together with the purchase receipt.

For any of our products that are suitable for a vegetarian diet the vegetarian logo will be displayed on the pack near to the pack weight and barcode.

For any of our products that are Kosher certified, the Kosher symbol will be displayed on pack.

If you have a specific nutritional or dietary query and would like advice please use our contact pages.

We recognise that some people need or prefer to avoid MSG in their diet. Products containing MSG will always have this listed as an ingredient. 

Unfortunately, many of our products are not suitable as they contain cereal or flour based ingredients. For more information, please contact us.

We receive lots of feedback and comments on our current brands and packaging, suggesting new ideas for our products and packaging. At pladis we have bespoke teams who work in partnership with professionals, and whose responsibility it is to innovate, test and evaluate new product ideas all the time.

Should you share an idea, artwork, invention, development, suggestion, concept, etc. to us, you agree that your submission is non-confidential and pladis is free to use that information, and any such use is without compensation to the party submitting that information. pladis will not acknowledge or enter into any correspondence in relation to unsolicited submissions.

We are committed to providing clear and accurate nutrition information for our products and as such clearly label the sugar content per biscuit, or per portion where appropriate, on the front of packs, as well as in the nutrition information table on the back.